Support
Support
If something does not work in Kitcho, describe what happened as precisely as possible. The clearer the report, the faster the issue can be found.
Last updated: 2026-08-06
Contact
- Kitcho is operated by GoBeast s.r.o.
- The fastest way to get support is to send a report directly from the Kitcho app. If you cannot sign in or open the app, email support@kitcho.eu.
- Include your account email, app version and a short description of the problem. Never send your password or verification codes.
Best way to report
- In the app, open Settings or More and use Support / Report a problem.
- An in-app ticket can include a description, app state and images. It is the best way to report bugs because the message keeps its context.
What to send
- What you wanted to do.
- What happened instead.
- Which screen showed the problem.
- A screenshot or short reproduction steps, if possible.
- You can find the app version and build in Settings -> About.
If you cannot sign in
- Try password recovery on the sign-in screen.
- If password recovery does not work, email support@kitcho.eu and include your account email and a description of the problem. For security, never send your password or verification codes.
Replies
- You can see replies and ticket status in the app.
- Some issues may require updating the app or web client.